Privacy Policy

Effective Date: 2025-07-23

This Privacy Policy explains how Kizano's Massage, LLC (“we,” “our,” “us”) collects, uses, stores, and protects your personal information when you engage with our massage therapy services, website, and booking systems.

By using our website (massage.markizano.net) or booking services, you agree to the practices outlined below.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Full name, phone number, email address, home address (only upon booking), and emergency contact details.
• Health Information: Voluntarily provided data related to medical history, physical conditions, medications, injuries, or preferences to ensure safe and effective massage therapy.
• Transaction Details: Payment method and amount (we do not store credit card numbers).
• Technical Information: IP address, browser type, and device metadata collected through standard analytics tools (if applicable).

2. How We Use Your Information

We use your information to:

• Provide massage therapy services
• Communicate appointment reminders or updates
• Maintain compliance with TDLR regulations
• Keep secure client records
• Handle legal, emergency, or billing issues
• Improve our service quality and user experience

3. Data Storage and Security

All personal and health information is stored securely using encrypted systems or HIPAA-adjacent standards. We take all reasonable precautions to prevent unauthorized access, misuse, or disclosure.

Only authorized personnel (currently, Mark E. Harris Jr.) have access to your data.

4. Sharing and Disclosure

We do not sell, rent, or trade your personal information.

Your information may be disclosed only:

• To emergency medical personnel in case of a health incident
• When required by law (e.g., subpoena, investigation)
• With your explicit written consent

5. Cookies and Analytics

If analytics tools are used on our website, cookies may be employed to understand usage patterns. You may disable cookies in your browser settings without affecting your ability to book appointments.

6. Data Retention

• Client records (including health intake forms) are retained for a minimum of 5 years per Texas state law (Title 16, §117.91).
• After this period, records may be securely deleted or destroyed unless legally required to be retained longer.

7. Your Rights

You have the right to:

• Access or request a copy of your client record
• Correct inaccurate information
• Withdraw consent for future services
• Request deletion of your personal data (subject to legal retention requirements)

All requests can be made via email at massage@markizano.net.

8. Minors and Prenatal Clients

Kizano's Massage, LLC does not accept clients under the age of 18. No exceptions.

Additionally, prenatal massage is not offered. If you are pregnant or suspect you may be, you must disclose this prior to booking. Failure to do so may result in cancellation of services without refund.

We reserve the right to verify age and pregnancy status when necessary to ensure compliance with our service policy and professional scope of practice.

9. Third-Party Services

If we use third-party booking, payment, or analytics providers, their privacy policies apply to those services. We ensure any third-party partner complies with industry-standard data protection practices.

10. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with an updated “Effective Date.”

11. Contact

Kizano's Massage, LLC
Email: massage@markizano.net
Phone: (720) 295-0763
Website: https://massage.markizano.net